Delivery and returns.

Deliveries.

All goods delivered within the UK will normally take 2-5 working days from order acceptance. Every effort is made to ensure delivery is made within the estimated time. European orders generally take 5-7 days and International orders generally 7-10 days.

Delivery to mainland UK is free. Delivery charge to Northern Scotland and Isles is £15. Delivery to Northern Ireland, the Isle of Man and the Scilly Isles is £30. Delivery to the Channel Isles is £55. Customers outside these areas can ask for a price for delivery by sending an email to info@laybakpak.com

The seller shall use its reasonable endeavours to meet any date agreed for delivery. In the event that a delivery cannot be made the seller shall not be liable for any losses, costs, damages or expenses incurred by the buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the goods shall be made to the buyers address specified in the order and the buyer shall make all necessary arrangements to take delivery of the goods whenever they are tendered for delivery. As a signature is required for proof of delivery it is the buyer’s responsibility to ensure that they will be present at any address given to sign for the goods.

Title and risk in the goods shall pass to the buyer upon delivery of the goods.

Returns. 

You can only return LayBakPak products that have been purchased directly through this Website.

If for any reason you are not happy with your LayBakPak products, please follow our Returns policy set out below. We reserve the right to reject the return of products that are not returned in accordance with our Returns procedure and we may request that you pay for delivery charges in returning such goods back to you. Our returns policy does not affect your statutory rights.

You may return new, unworn or unused products within fourteen (14) days from the date on which the goods were shipped to you.

Please note: your right to return products is separate from your statutory right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 (see below).

Statutory right to cancel.

If you are a UK or EU customer, in addition to our Returns Procedure, you have fourteen (14) days (beginning the day after receipt of the goods) to cancel your purchase order under the Consumer Contract Regulations.

These legal rights do not apply to non-EU customers.

Where you exercise your right to cancel within fourteen (14) days, you should return the goods to us as soon as reasonably practicable.

We will refund all monies received from you (including the outbound delivery cost, if applicable) within 14 (fourteen) days of receiving the product(s) from you or within fourteen (14) days of you providing us with proof of return. Please note that if you have opted to deliver the product(s) back to us by more expensive means than the standard delivery option offered, you will not be refunded for the full outbound delivery cost. We will only refund you the cost of the standard delivery option.

How do I exercise my statutory right to cancel?

In order to exercise your right to cancel, please:

  1. send an email to info@laybakpak.com; or
  2. write to us at our address at the end of these terms,

making it clear in your correspondence that you are giving notice to exercise your statutory right to cancel.

Your email or letter will be deemed to have been received by us on the date you send it (provided it is sent to the correct address and it is sufficiently clear that you are exercising your right to cancel). Please try and keep the confirmation of any letter or email to demonstrate the date when you sent it.

Delivery costs.

Where you exercise your statutory right to cancel, we will provide a full refund on the price paid for the goods and the original delivery charge if applicable.

Where you fail to return the product(s) in question or you send them at our expense, or if our appointed courier collects the goods from you, we reserve the right to charge you for the direct costs incurred by us in collecting or returning the goods (other than where the goods have been sent to you in error or where such goods are faulty in which case, such costs shall be at our expense).

If you return the goods under any other circumstances (other than due to our error-see ‘Discrepancies’ below) you are responsible for the cost of returning them to us. We will not refund the original delivery charge. So in the case of returns, you will only be refunded the value of the goods ordered.

 

Conditions for all returns or statutory right to cancel.

All goods must be returned to us unused, together with all original labels and packaging (please note you have a duty to take reasonable care of returned goods and any refund may be withheld or a charge incurred if you fail to take such care and damage the goods). Please make sure that your return package is packed and sealed securely (in or with the original packaging if possible). Packages must be returned with the freight prepaid. We recommend the use of an insured parcel service, such as Royal Mail Special Delivery.

Goods returned must clearly show the order number obtained from us on the package.

Goods should be returned to the address shown at the end of these terms and conditions.

 

Discrepancies.

If there are any discrepancies with your order, you must notify us as soon as possible. If you have been shipped the incorrect goods we apologise. Please follow the Returns procedure (see Returns above) and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself.

Please note that the return postage refund will be sent to the original payment method used to place the order. Please allow up to thirty (30) days for your refund to be processed.

 

Pricing and availability.

All prices are quoted in Pounds Sterling and are inclusive of VAT unless otherwise specified. All item prices are exclusive of delivery charges. Please note that shipping dates are estimates only. Unless otherwise stated, dispatch dates are not guaranteed and should not be relied upon. As we process your order, we will inform you by email if any products you order are subsequently found to be unavailable.

 

Customs.

When ordering products from the Website for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact the local customs office for further information. Additionally, please note that when ordering from the Website, you are considered the importer of record and must comply with all laws and regulations of the country in which the products are received. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our International customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

 

Our details. 

Davies Breton Limited

Company registration: No 08809826 (England and Wales)

Office address: 4 Briar Hill, Woolpit, Bury St Edmunds. IP30 9SD

e-mail: info@laybakpak.com

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